Frequently Asked Questions
We try to update this FAQ section on a regular basis. If you are looking for an answer that is not here, give us a call on 08 8232 3838. We will answer your question for you and will add your question to our FAQs section for the benefit of other customers.
Where are you located? | We are conveniently located at 8 Stepney St, Stepney SA 5069. We offer an in-home/on-site service as well so one of our friendly Project Managers can meet you on site to go through your needs and requirements. |
What are your opening hours? | We are open from 7:30am – 5:30pm from Monday to Friday. For your convenience, we are available for on-site and in-home appointments on Saturdays. |
How much do your services cost? | At Advanced Roof Systems, we pride ourselves in providing well-priced services and value for money. The cost of our services will vary depending on the individual customer as everyone has different specifications for their projects. However, we do offer a free inspection, consultation and quotes for all customers. |
What is sheet metal? | Sheet metal is simply metal formed into thin and flat pieces. It is one of the fundamental forms used in metalworking and can be cut and bent into a variety of different shapes. Countless everyday objects are constructed with sheet metal. We work with stainless steel, Colorbond, copper, aluminium, black steel and galvanised steel. Depending on the material, thicknesses range from .55mm to 12mm plate. |
What metals do you use? | We only use high-quality metals to ensure your custom project is long-lasting and sturdy. We work with metals such as aluminium, stainless steel, mild steel, copper, Colorbond sheeting, Zincalume steel. We strongly support Australian Made Products and all our Colorbond and Zincalume are fully 100% Australian Made. |
Should I install my own roof or patio? | While installing your own roof or patio may save you costs in the short-term, it can be very costly in the long-run if you have made any mistakes during the installation. Unless you are experienced and truly know what you’re doing, Action suggests using a licensed tradesperson. This is the safer option because in the event of a dodgy installation, their insurance will cover the costs rather than you having to dip into your pocket. And, what’s more, if you’re struggling to find a local contractor that you can count on, we can refer you to one of our most trusted and long-time contacts. |
How long does it take to organise a patio? | From placement of order, the lead time is around one week and many tradesmen can have 60 square metres covered in just 2-3 days, ready to enclose if required. |
How long does Colorbond last? | For COLORBOND® steel, BlueScope Steel offers a warranty against corrosion to perforation by weathering in the natural elements for a period of up to 36 years from the date of installation. BlueScope Steel also warrants that the paint system on COLORBOND® steel will not flake or peel due to natural weathering for a period of up to 20 years from the date of installation. |
What sort of fasteners should I use? | f you have decided to DIY, it is imperative that you use quality fasteners as there have been many serious cases of screw failures. We recommend using Buildex Class 4 or Class 5 roofing screws that are proven and superior fasteners that we ourselves have used for many years. Going with a cheaper option really isn’t worth the risk you take for your family, or your business and clients. Read more here |
Do I need Council approval when changing a tile roof to metal? | Yes. It’s always best to check with your local council first. Most times Council approval is required for Planning and Building consent. Because the weight is reduced by around 90% with metal roofing, there are a few things that need to be satisfied to ensure the new roof complies with the Building Code. The roof timber members must also be tied down to the walls, not all tiled roofs have this done, but it is critical when installing a new metal roof. At Advanced Roof Systems, we take care of the entire process from drafting the site plans to scale, providing al the engineering and lodging the application wit Council. |
Do you perform priority work? | All our customers are a priority at Advanced Roof Systems. If you have a last-minute or emergency project, we can have it completed for you as soon as possible, depending on the complexity of it. We work closely with our clients to make sure we have their project finished by their deadline, but still to our usual high-quality standard. |
Do you deliver? | Yes, we can deliver your roof or custom made sheet metal items or arrange suitable freight. We also post custom made projects both nationally and internationally if you are not an Adelaide Local. Pick-ups are also welcome, but only if the load can be legally carried. |
Do you sell to the public? | Yes, we sell direct to the public as well. If you have a building project, we can assist in the preparation of materials and selections and provide you with an accurate price for all your roofing materials. We can install custom manufactured items on small to large projects. |
Can you shear and bend material? | Yes, we have quality tooling on hand that allows us to shear, bend, weld, laser cut or punch the material of your choice. |
Do you work with design software? | Yes, we use two and 3D design software and can accept most file formats. We also use a roof modelling system called Roof Wizard as well as some other in-house programmes. This enables us to perform quantity takeoffs that are 100% accurate. |
Do you design and build? | Yes, we have expert staff who have the know-how and skills to both design and build your custom project. |
Can you make single items or do you only mass produce? | At Advanced Roof Systems, we regularly make one-off custom projects such as custom furniture pieces and gifts. We also do small production runs. |
I have an idea for a design…what should I do next? | If you’ve got an idea in mind, the next step is to speak to us so we can help you turn it into a reality. You can phone us, drop into our Gold Coast showroom, email us, or submit an online enquiry here. + What are Advanced Roof Systems capabilities? Our experienced team paired with our modern equipment allows us to have extensive capabilities. Whether you have a simple or complex design in mind, we can help you. |
What type of work do you do? | Advanced Roof Systems specialise in all types of roofing and guttering repairs, replacements and restorations. |
What areas do you cover? | Our tradespeople and supervisors are located right across the greater Adelaide area which allows us to effectively service the entire Adelaide metropolitan area and we also have a country team that covers the rest of South Australia. |
Is Advanced Roof Systems a franchised business? | No. We have our head office located in Stepney and have warehousing in Wingfield. We cover the entire state of South Australia. |
Are you members of the HIA? | Yes, we are HIA and Master Plumbers Association of Victoria members. What is your warranty? Advanced Roof Systems offer a workmanship and materials warranty of 25 years. In the case of Maintenance Repair work, this is relevant to the type of work undertaken and may be limited only to the area where the work has been conducted. These warranties are in addition to the various different product warranties that we offer direct from the manufacturer. |
Do you use sub-contractors? | No. Advanced Roof Systems use only our own staff of installers, supervisors, project managers, estimators and technical advisors. Our strong alliance with Bluescope Steel Lysaght, Colorbond and other leading manufacturers means we are always at the forefront of information on all our materials and technologies. We have all the necessary support direct from our manufacturers and often work closely with them in assisting on projects that require a high level of Technical detail. All of our work is supervised, and quality checked on completion, then all work is issued with a registered Warranty for the relevant Materials & Installation. |
Do you have insurance? | Yes. Advanced Roof Systems carry’s 20 million dollars of public liability insurance and all of our workers are covered by Work Cover. |
Is Advanced Roof Systems expensive? | No. We provide high-quality services with very experienced tradespeople and premium-quality products. Our business comes primarily from referrals from existing customers, so we don’t require expensive advertising budgets. As a general rule, Advanced Roof Systems quotes will be around the middle of the market. |
How do I get a quote? | You can either call us directly or fill out our contact form and we will call you. We will then organise to come out and provide a free site inspection that will result in our recommendation of your requirements and an accurate and detailed quotation for your job. |
How long do I have to wait to get the work done? | Depending on the time of year and recent weather trends, our general policy is two weeks from acceptance, but there needs to be consideration taken for seasonal weather patterns, also if Council approvals are required. If you have an emergency situation or perhaps you need the work done quicker than first expected, then we work very hard to book you in ahead of time if we can. Our maintenance division is on call 24/7 in cases of emergency situations where water is leaking directly into premises, we can organise a make safe that day/night and then remedy the problem the next day. |